Remote Onsite Support
We Provide Strategic IT Support & Guidance to Help Grow Your Business
Rock Island is a strategic partner and IT support company for small businesses, as well as enterprise systems. We take care of your technology solutions so you can spend more time taking care of your customers. From protecting your confidential data and helping you meet compliance to streamlining your business operations by helping you move to the cloud; we will guide you through your IT journey.
We provide trained, experienced, and qualified support and help desk solutions, which are available 24 hours a day, 7 days a week, and 365 days a year. We believe that lost productivity means lost revenue; therefore, our main goal is to keep your work consistent and productive. Rock Island has the best winning solution for your business.
While Rock Island has physical locations on Eastsound and Friday Harbor, you will find our team is readily available remotely at any time. We have dedicated Engineers for both on-site and off-site support who have versatile and innovative techniques to assist every growing business. Our team works with advanced, cutting-edge tools for remote monitoring. We offer IT support to growing enterprises, mid-sized business, large enterprises, Restaurants, Government, healthcare facilities and many more. Our experts will develop both long term and short-term strategies, which are effective, efficient, and always up to date.
We also offer IT outsourcing including, but not limited to, on-demand, customized infrastructure plans, security, general maintenance, and a suite of various other services in our portfolio.
24/7 Help Desk IT Support
When unexpected issues cause roadblocks to your productivity, the seconds can feel like hours.
That is why Rock Island’s IT help desk support provides a 24-hour answering system to resolve your tech problems quickly. When you call during hours of operation, you will speak directly with one of our expert engineers who can log into your system remotely, if necessary, to resolve your problems almost immediately.
Taking care of your servers, network, security, and IT infrastructure is a full-time job – one you do not have time to do, let us take the worry from you as your local trusted partner.
Rock Island’s technical team provides the proactive assistance you need to keep your technology running smoothly, without the time and hassle it takes to manage it on your own.
Whether it is fixing normal wear and tear, or you need to move your entire system to the cloud, we are your local partner.
Benefits of Remote IT Support
IT support and help desk services help companies with technology products ranging from computers, software and applications to phones, surveillance, and much more.
By providing instant relief for your tech-related issues, we eliminate interruptions to your business continuity.
Monitor System Status
We actively monitor your systems so we can recognize and resolve issues before you know they exist.
On-Demand Help Desk
Get the help you need from local engineers and professionals anytime.
Leverage Our Expertise
Our engineers speak understands modern trends in technology – regardless of your IT needs, we are here to help.
Optimize Your Infrastructure
Whether its fixing normal wear and tear or you need to move your entire system to the cloud, we are your local partner.